Terms & Conditions

 

Big Len's Commitment To You

  • We promise to process your order in an efficient manner
  • We promise to do whatever is in our power to make your buying experience a great one!
  • We will provide quality products at a great value!
  • We promise never to share your personal information with third parties.

 

All Sales Are Final unless otherwise noted.

DOMESTIC TAXES: NC State Sales/Use Tax will be collected for any orders where either the billing, and/or the shipping address is located in the State of North Carolina.

INTERNATIONAL TAXES/FEES: Any Fees, duties, taxes, customs fees, or other charges related to shipments outside of the United States are NOT INCLUDED in the final price, and are the sole responsibility of the buyer. Big Len's Cycles is NOT RESPONSIBLE for VAT or any additional fees related to shipment outside of the United States of America.

SHIPPING: Standard ground shipping will be delivered by UPS or OnTrac. Tracking information will be available after the order has been processed. You can check on the status of your orders by clicking on "Order History" under the "My Account" page. If you didn't set up an account, just e-mail us at csteam@biglenscycles.com

Note: Specials, or coupons offering FREE Shipping only apply to Standard Shipping within the continguous United States. Additional shipping charges will apply for orders shipped to AK, HI, PR, and destinations outside of the US.

RETURNS: will be accepted for merchandise which is damaged, defective, or has been shipped in error. Merchandise damaged by the misuse, abuse, or bad installation is non-returnable.

ELECTRICAL PARTS AND COMPONENTS ARE NON-RETURNABLE, as electrical parts can be easily damaged by faulty installation, or by other electrical components which are defective. Electrical parts which have been installed cannot be returned.

In the case of defective or damaged merchandise, please save the original packaging materials and contact Big Len's Cycles within 14 days of receipt of merchandise for a return authorization. Buyer is responsible for return shipping charges.

YOU MUST CONTACT BIGLENSCYCLES.COM FOR AN AUTHORIZATION AND INSTRUCTIONS BEFORE RETURNING MERCHANDISE
**TO SUBMIT A RETURN AUTHORIZATION REQUEST, CLICK HERE **

REFUNDS: Refunds will be subject to a 15% re-stocking fee as determined by Big Len's Cycles if merchandise is determined not to be defective. In the case of orders that were subject to "Free Shipping," appropriate shipping charges will be deducted from the refund amount.